Responsible Gaming

At Play99exch, we believe betting on cricket should feel like a bit of extra fun on match day — a way to make the game more exciting, nothing more. Most people who use our exchange do so for entertainment and keep it comfortably within their means. This page is here to help you stay in that healthy space: to set your own limits, spot the warning signs early, and know exactly where to turn if things ever stop feeling fun.

1. Our commitment

Play99exch was built so that players can enjoy the exchange sustainably — over months and seasons, not in one heated evening. We take that seriously. Rather than treating player safety as a box to tick after launch, we designed our safer-gambling tools in from day one: limits, reminders, timeouts and self-exclusion are part of the product, not a bolt-on.

We would always rather keep a happy, healthy player for years than push anyone toward a bet they cannot afford. That is why we make it easy to slow down, take stock or step away entirely at any moment. If you ever feel our tools could be clearer or more helpful, tell us — feedback from real players shapes how we improve.

2. Bet with a plan

The single biggest difference between betting that stays fun and betting that becomes a problem is having a plan before you start. A few simple habits keep you firmly in control:

• Set a budget first. Decide how much you are willing to spend before you place a single bet, and treat that amount as the price of your entertainment — like tickets to a match or a night out.
• Never chase losses. If a bet does not come off, resist the urge to win it back with a bigger stake. Chasing is how a small loss turns into a large one.
• Don't bet under pressure. Avoid betting when you are stressed, upset, tired, or after drinking alcohol. Clear decisions are better decisions.
• Take regular breaks. Step away between matches. Long, unbroken sessions make it harder to judge how much time and money you are really spending.
• Keep it small. Betting should be one small part of a full life — not something that crowds out work, sleep, family or the friends you watch the cricket with.
• Set a time limit too. Money is not the only thing worth budgeting. Decide how long you will play, and stop when you get there — win or lose.

3. Tools we offer

Staying in control is much easier when the platform helps you. Play99exch gives every player a set of practical, easy-to-use safer-gambling tools:

• Deposit limits — cap how much you can add to your account per day, week or month, so your spending never quietly creeps up.
• Loss limits — set a ceiling on how much you are prepared to lose over a period. Once reached, no further bets are accepted for that window.
• Session-time reminders — gentle on-screen prompts that tell you how long you have been playing, so time never slips away unnoticed.
• Cool-off / timeout periods — take a short, fixed break of anywhere from a day to several weeks. During a timeout your account is paused and you cannot place bets.
• Self-exclusion — for a longer, firmer break; explained in full below.

You can set or adjust most of these limits directly from your account settings whenever you like. If you would prefer a hand, our exchange desk can set them up for you — just message us on WhatsApp and the team will help. We will only ever adjust a limit to make it stronger straight away; loosening a limit takes effect after a short cooling-off delay, so a spur-of-the-moment change can never undo the protection you set for yourself.

4. Recognising the signs of problem gambling

For most people betting stays a harmless bit of fun, but for some it can slowly become a problem. It helps to know the warning signs — in yourself or in someone close to you. Ask honestly whether any of these ring true:

• Betting more money, or more often, than you can comfortably afford.
• Chasing losses — betting again and again to win back what you have lost.
• Borrowing money, selling things, or missing bills in order to bet.
• Lying to family or friends about how much you bet, or hiding it.
• Neglecting work, studies, relationships or responsibilities because of betting.
• Betting to escape stress, sadness, loneliness or boredom.
• Feeling anxious, guilty or restless when you are not betting — or when you try to stop.

5. Self-assessment

An honest look at your own habits is one of the most useful things you can do. Try asking yourself a few plain questions: Do I bet more than I planned? Have I ever felt I should cut down? Do I bet to feel better, or to escape? Would I be comfortable telling my family exactly how much I spend?

If any answer gives you pause, that is worth listening to. Several trusted organisations offer free, private self-assessment quizzes that take just a few minutes and give you a clearer picture of where you stand. The tools and questionnaires on BeGambleAware are a good, confidential place to start — no account, no judgement, just useful feedback.

6. Protecting minors

Play99exch is strictly for adults aged 18 and over. Betting is never appropriate for children or teenagers, and we take age verification seriously. Parents and guardians play an important part too, especially in a household where devices are shared. A few simple steps make a real difference:

• Use the parental controls built into your phone, tablet and computer to restrict access to gambling and other adult content.
• Install reputable filtering or family-safety software that can block betting sites on the devices your children use.
• Keep your login details, passwords and payment methods private — never let a minor use your account, and never save passwords where a child could reach them.
• Supervise the devices young people use, and talk with them openly about why betting is for adults only.

If you believe a minor has accessed betting through your account or ours, please contact our safety team straight away so we can help.

7. How self-exclusion works

Sometimes the healthiest choice is a proper break. Self-exclusion lets you shut off access to Play99exch for a set period when you want to be sure you cannot play — whether that is a short reset or a longer, firmer stop.

You can request a fixed break of a defined length, or a longer exclusion if you need more distance. Once your exclusion is active, we block access to betting on your account and remove you from our marketing communications, so you will not be tempted back by promotions or reminders. Importantly, an exclusion cannot be lifted or reversed before its chosen period ends — that is the whole point, and it means a difficult moment cannot undo the decision you made when you were thinking clearly.

When the period finishes, access is not switched back on automatically overnight; there is a deliberate cooling-off step so that returning is always a considered choice. To set up self-exclusion, use your account settings or contact our safety team and we will arrange it discreetly.

8. Where to get help

If gambling has stopped being fun — for you or for someone you care about — help is available, and reaching out is a sign of strength, not weakness. Support is free, confidential and non-judgemental.

There are also national and local helplines and counselling services available across India for anyone affected by gambling. If you would like help finding one near you, our safety team is glad to point you in the right direction — just ask. Whatever you decide, please do not wait until things feel worse before getting support.

9. Contact our safety team

We are here to help you play safely, and we would always rather hear from you sooner than later. Whether you want to set a limit, arrange a timeout, talk through a concern about your own play or someone else's, or simply ask a question, our safety team is ready.

Email us at safety@play99exch.it.com, or message the team on WhatsApp. Every conversation is treated with care and in confidence. Look after yourself, keep it fun, and remember — the best bet is always the one you can walk away from. Play responsibly.